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Inbound and outbound customer service calls from telecom, utilities, and financial services contact centers. Each call is transcribed, sentiment-scored at utterance level, and tagged with call disposition codes. Includes hold times, transfer events, and CSAT survey responses where available. Built for conversational AI training, agent coaching models, and IVR optimization.
1.2M hours from 340 contact centers
2020-2026, 6 years
Monthly
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Listed April 5, 2026