Refunds &
Disputes

This policy applies to fees you pay to FileYieldfor use of the Service. It does NOT cover payments made between buyers and sellers for the data itself — those payments are governed by the deal you negotiate with the other party, and any disputes about them are between you and that party.

FileYield’s fees may include: listing fees, success fees on closed deals, outreach campaign tier fees, premium subscription fees, and any other charges disclosed at the time you incur them.

FileYield platform fees are non-refundable except as specifically described below. By paying a fee, you acknowledge that the Service is delivered immediately upon payment (account activation, listing publication, outreach campaign launch, premium feature unlock) and that FileYield commits resources to your account that cannot be reversed.

We will issue a refund in the following limited circumstances:

• —Duplicate charge — if you were charged twice for the same fee due to a technical error
• —Service failure — if FileYield was materially unable to deliver the paid feature for reasons within our control (e.g., outreach campaign never sent, premium feature never enabled)
• —Pre-launch period — for deals closed within the first 14 days of your account, if you contact support@fileyield.com before using the Service further
• —Cancellation of recurring fee — if you cancel a subscription and we have already charged you for an upcoming period that has not yet started, we will refund the unused period (subscription auto-renewal terms will be clearly disclosed at signup)
• —Required by law — where consumer protection laws in your jurisdiction require a refund (e.g., EU 14-day cooling-off period for distance contracts)

To request a refund under one of these exceptions, contact support@fileyield.com within 30 days of the charge with a description of the issue and any supporting documentation.

FileYield is not a party to deals between buyers and sellers. We do not host or transfer the actual data being sold, we do not hold escrow, and we do not process payment between buyers and sellers (unless an integrated Stripe checkout is in use, in which case Stripe’s own policies apply).

If you have a dispute with another user about a deal — e.g., the seller delivered data that does not match the listing, the buyer used data outside the license terms, the agreed payment was not made — you should:

• —Attempt to resolve the dispute directly with the other party first
• —Document your communications and the agreed terms
• —If informal resolution fails, pursue your legal remedies under the law that governs your deal
• —If you believe the other party violated FileYield’s Acceptable Use Policy or engaged in fraud, report it to support@fileyield.com

FileYield may, in our discretion, provide the platform’s audit trail (messages, offers, agreed terms) to either party to assist in resolution. We do not provide formal mediation, arbitration, or escrow services as a standard feature.

If you initiate a chargeback or payment dispute with your card issuer or bank for a FileYield fee, your account may be suspended pending resolution. Chargebacks initiated in bad faith (e.g., for charges you knowingly authorized) may result in permanent account termination and forfeiture of any platform balance.

Before initiating a chargeback, please contact support@fileyield.com— we can usually resolve issues directly and faster than the chargeback process.

Approved refunds are processed within 10 business days. The actual time for the refund to appear in your account depends on your payment method and your bank or card issuer (typically 5-10 additional business days).

Refunds are issued to the original payment method. We cannot refund to a different method or account.

You may close your account at any time by contacting support@fileyield.com. Closing your account does not entitle you to a refund of fees already paid, except as described in Section 3.

We may update this policy from time to time. Material changes affecting fees you have already paid will not apply retroactively. For new fees, the policy in effect at the time of payment applies.

Refund requests, questions, disputes: support@fileyield.com